Our culture

Making travel simpler is all about putting the customer first, second and third in every decision we make. Where some organisations in this industry have opted for a low cost, low quality approach, ours is about customer service, efficiency, comfort and enjoyment.

The only way to deliver on this is to create a working environment that allows our people to be themselves, bring their personality to work and use their natural talent and enthusiasm to deliver the goods. So we did.

Wherever you join us - on the coaches or buses, in the stations, in the customer contact centre or in Head Office - we promise you a positive, fair, respectful, team-spirited environment where you can thrive.

We want talented, hard-working people to get what they want and need from National Express. That could be a career with ever increasing levels of responsibility. It could be a good solid job with a good salary and excellent benefits. It could be the chance to experience a diverse range of roles in different parts of the business.

Whatever you are looking for, you'll find National Express big enough to back you and flexible enough to give you the right opportunities.