Pyjama party at 24/7 call centre
Thursday, July 21, 2011
Our Customer Service centre team made sure they were dressed for
the occasion, as they celebrated the launch of our new 24/7
customer support service.
We've brought in eight new people to help run the 22:00 to 08:00
shift. They'll help us to respond quicker to late-night sales
calls, major traffic incidents, heavy snowfall and those pesky
volcanic ash clouds.
The new service reflects the fact that 55% of our coach network
actually operates overnight. Karen Beasley, our Head of Customer
Support, said "Thousands of people already book and travel with us
overnight and on weekends. We think they'll appreciate this amazing
new service."
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