Service with a smile!

Wednesday, February 22, 2012

National Express Managing Director, Andrew Cleaves, has been reviewing statistics from last year - and they show some important progress.

"We regularly survey passengers after they've travelled, and in 2011 we increased their overall satisfaction from 76% to 84%. Underneath the headline improvement, all but one of the individual measures improved, meaning that we are improving things across the board. We have made real differences in the quality of our coaches and stations, and in the behaviour of we all exhibit in front of our customers. These statistics help us to understand what our customers think of us and how we are doing overall, but we still have a long way to go in our ambition to be distinguishably better than anyone else."

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