Customer Relations Advisors

Customer loyalty is vital to our business and helping to increase it will be your job here. This role is all about responding to customer correspondence. This will mean making and taking calls to resolve customers' issues, writing to and emailing customers, and generally ensuring that we respond promptly, professionally and appropriately to everything customers tell us.

The business really values this role because it protects our reputation, helps us avoid bad publicity and makes our customers feel important and respected.

You'll need a good standard of education, including GCSE (or equivalent) grades C or above in Maths and English. Plus an impressive telephone manner, excellent letter-writing skills, an upbeat approach to work, calmness under pressure, the ability to be diplomatic, and above all, experience of delivering great customer service in a busy environment.