Team Managers

Creating positive, helpful and high-performing teams is the challenge we set all our managers and this role is no different. Running a customer service team in our contact centre in Birmingham, you'll be responsible for setting targets, increasing productivity, leading, developing and managing people, and ensuring your team maximises sales and delights customers.

This will mean developing intelligent personal development plans, agreeing bonus structures, monitoring sales and service levels, and evaluating processes, procedures and operational efficiency.

We'll look to you to ensure each member of your team knows every National Express product inside out, and knows how to sell them to customers over the phone.

Strong leadership skills are clearly important, as is proven management experience - ideally in a contact centre environment. You'll also need excellent communication skills at all levels, and A-Level standard education (or equivalent).