Mike Styles

Customer Services Advisor

My job's all about giving the right information and providing the right advice to customers. That's the simple truth of it, but you'll be surprised how different each day can be.

I help customers with their itineraries and any travel issues they may have, I deal with agents, I assist disabled people with their journeys… in short I provide a tailored service for each and every caller. And I do it for both National Express and Eurolines services.

I've done a lot of European travel, so that always helps when I'm talking customers through their travel options abroad. Equally, that's invaluable when I'm helping customers from overseas who are visiting the UK.

This is the front line, and I really enjoy it. Travelling can take a lot of organising, so my job is about making life as easy as possible for people. Instilling confidence in customers, if you like.

What helps in all this is the support I get from my colleagues. It's very friendly here - everyone helps each other out, and nobody's afraid to ask for assistance. We also share a laugh and a joke, which makes the day go quicker.