Parveen Sheik

Customer Experience Advisor

I'm a people person at heart, so being a Customer Experience Advisor is the perfect job. The variety of the job is also a really good element. I sell tickets in the ticket shop, look after the information screens at the coach station, announce the arrival and departure of coaches and I do the classic outdoorsy stuff.

If you've even been to one of our coach stations, you'll have seen someone like me in action, helping customers to their coaches or pointing them in whatever direction they need to go in. And because I work at Heathrow Airport, those directions can be numerous. Apparently, it's the busiest international airport in the world, and I'm not surprised one bit!

I get a buzz out of helping customers and colleagues as well. It's a good team here, the managers are great and everyone pulls together. I work two days a week, but even in that time I get lots of variety, lots of different things to do and goodness knows how many people I interact with during the course of a shift.