Kieran Barry

Service Delivery Officer

Getting drivers and vehicles in the right place at the right time - that's the basis of my job. I used to be a driver myself, so I know how everything works. Except that now I'm part of a team that's responsible for the whole rota not just one coach.

I look after the driver rotas, planning 10 days in advance to ensure all the journeys are covered correctly. I have to manage resources to ensure the peaks and the troughs of customer numbers are handled properly. What I do covers the legal side too - there are drivers' hours regulations where drivers aren't allowed to work over a certain number of hours in a given period. It's down to me to make sure every driver is within their limits.

When I was a driver I covered routes right across the south of England - Heathrow, Gatwick, Oxford, Cambridge, Norwich and, of course, London. This knowledge is vital with my current job, as is the Certificate in Management I studied for over 13 months not long ago.

What I like best about being a Service Delivery Officer is the wide variety of responsibilities. I'm a trained First Aider and Fire Warden too for instance. I also like the fact that the organisation develops from within - that helps make the place more efficient as far as I'm concerned, and it also tells people that if they are hard working and ambitious, they can really go places.