Service Support Centre

The National Express Service Support Centre is renowned right across the organisation. Here a team of well trained and experienced people provide a complete telephone support service to our coach drivers, coach stations and customers alike.

The centre is open seven days a week, 24 hours a day. Working a range of shifts, the team takes a wide variety of calls - including everything from specific enquiries about coach services to reports of operational incidents and disruption that might be taking place across the national coach network. They handle each and every one with great professionalism and dedication.

As well as responding to and resolving operational problems, the team also has an important role dealing with issues that might arise during customers' journeys.