Corporate responsibility

Corporate Responsibility

Our Vision and Values are a fundamental statement of who we are as a business and how we operate.  They originate from the conviction of the company that National Express wants to be. Rather than the potential 'gloss' of Corporate Social Responsibility, the way we act as a business embodies these Vision and Values. In National Express' view being a good and successful company should be - and are - synonymous.

Since their introduction their relevance has become ever more important. In difficult economic times our Vision 'to earn the lifetime loyalty of our customers by consistently delivering frequent, high performing public transport services which offer excellent value' has helped to ensure growing passenger numbers.

Underpinned by our Values of Safety, Customers, People, Community and Excellence, the Vision and Values have guided how we operate as a business and prioritised what we have focused on.   Ultimately, National Express firmly believes that these Vision and Values help us to deliver excellent services and drive growth in our business.


As a transport company, we don't just move vehicles. We are proud to play a vital part in our communities - whether that's getting people to work, taking them to see loved ones, effectively managing our environmental impact or, above all, taking children safely to and from school.

Both directly through the services we offer and through the jobs we provide and more widely, we are making a difference in our communities.

The National Express Foundation is central to National Express Group's support for the wider community in which we operate in the UK.  It makes awards to community groups and provides bursaries for students with challenging financial circumstances. Since its launch, the foundation has helped thousands of young people through supporting students at further or higher education institutions and community groups.  The Group's Employee Charity Panel supports groups where an employee is personally involved in fundraising or volunteering.

In the coach business, National Express has progressed its own community initiatives such as the Military Covenant and Youth Promise.

For a fuller look at our way of doing things please click here.

Our Youth Promise

Click here to read more about our Youth Promise

Our Military Covenant

Click here to read about our
Military Covenant

Our Charity Panel

Click here to read more about our Charity Panel.

National Express Foundation

Click here to find out more about the National Express Foundation.


Green coachesOur Videos